According to the report, the global business process management (BPM) industry generated $15.4 billion in 2022, and is anticipated to generate $65.8 billion by 2032, witnessing a CAGR of 15.8% from 2023 to 2032

Covid-19 Scenario

  • The COVID-19 pandemic had a complex impact on the business process management (BPM) market. In the early stages of the pandemic, many organizations faced disruptions in operations due to lockdowns, remote work mandates, and supply chain challenges. This crisis forced companies to reevaluate their processes and prioritize BPM to adapt to the new normal.
  • Moreover, the pandemic accelerated the adoption of digital transformation initiatives, making BPM even more crucial. As businesses realized the need for agility and resilience, they turned to BPM solutions to streamline their operations, automate manual tasks, and enhance overall efficiency. This trend has led to a recovery and growth in the BPM market, as organizations recognize the value of BPM in maintaining business continuity and competitiveness in a rapidly changing global landscape.

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BPM has become an indispensable tool for businesses seeking to streamline their processes, reduce operational costs, and enhance customer satisfaction. Further, BPM software is becoming sophisticated, as technology continues to advance, offering advanced features like artificial intelligence and machine learning, which empower organizations to automate and optimize their workflows further.

Organizations are increasingly adopting BPM methodologies to optimize their processes, reduce operational costs, and improve overall efficiency. This emphasis on efficiency is further fueled by the need to adapt to the rapidly changing business landscape, driven by digital transformation and the growth of business process management (BPM) market.

The business process management market is expected to boost significantly in upcoming years owing to rising demand for efficiency and productivity. Further, the advancements in automating technologies growing need for AI and ML in business functions is expected to provide remunerative opportunities for the market to grow in upcoming years.

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Market Segmentation:

By Component:
 In 2022, the solution segment dominated the global BPM market, accounting for over two-thirds of the total revenue. It is expected to retain its leading position throughout the forecast period. This is due to its comprehensive features, such as automation to minimize manual tasks, process modeling for workflow visualization, efficient content and document management, continuous monitoring and optimization, and integration tools that connect diverse systems and data sources.

Meanwhile, the service segment is projected to record the highest CAGR of 18.0% from 2022 to 2032. This growth is driven by the increasing reliance on BPM platforms to manage, design, execute, and optimize business processes effectively.

By Business Function:
 The accounting and finance segment held the largest share in 2022, contributing nearly one-fourth of the global BPM market revenue. It is expected to maintain this dominance, as AI-driven BPM solutions help automate compliance checks, monitor financial transactions for suspicious activity, and streamline regulatory reporting.

However, the customer service and support segment is forecasted to grow at the fastest CAGR of 20.6% from 2023 to 2032, as BPM tools significantly enhance service efficiency, consistency, and adaptability, resulting in improved customer experiences.

By Industry Vertical:
 In 2022, the BFSI (Banking, Financial Services, and Insurance) sector led the BPM market, accounting for nearly one-fourth of the total revenue. The rapid adoption of AI in BFSI for customer service, fraud detection, and efficient data processing has been a key driver. Technologies like NLP, robotics, and cognitive systems continue to create new business opportunities and enhance customer engagement.

On the other hand, the healthcare and life sciences segment is expected to grow at the highest CAGR of 20.8% from 2023 to 2032, maintaining its upward trajectory. BPM solutions in this sector help streamline both patient care and administrative operations, enabling faster innovation and improved service delivery.

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By Region:
 North America led the BPM market in 2021, capturing nearly two-fifths of global revenue. This dominance is attributed to the region’s advanced business ecosystem, strong digital adoption, and demand for operational efficiency.

However, the Asia-Pacific region is expected to experience the fastest growth, with a CAGR of 19.6% from 2023 to 2032. This surge is driven by rapid digital transformation, rising e-commerce activity, greater internet penetration, and the increasing use of advanced technologies such as AI and robotics across the region.

Leading Market Players: -

  • Pegasystems Inc.
  • Appian
  • IBM Corporation
  • Oracle
  • Software AG
  • Open Text Corporation
  • Genpact
  • ProcessMaker
  • Kofax Inc.
  • BP Logix, Inc.

The report provides a detailed analysis of these key players of the global business process management (BPM) market. These players have adopted different strategies such as new product launches, collaborations, expansion, joint ventures, agreements, and others to increase their market share and maintain dominant shares in different regions. The report is valuable in highlighting business performance, operating segments, product portfolio, and strategic moves of market players to showcase the competitive scenario.

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Pawan Kumar, the CEO of Allied Market Research, is leading the organization toward providing high-quality data and insights. We are in professional corporate relations with various companies. This helps us dig out market data that helps us generate accurate research data tables and confirm the utmost data procurement methodology includes deep presented in the reports published by us is extracted through primary interviews with top officials from leading online and offline research and discussion with knowledgeable professionals and analysts in the industry.

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