In today's data-driven world, individuals are becoming increasingly aware of their rights over their personal information. One of the key rights provided under the General Data Protection Regulation (GDPR) is the right of access, commonly known as the Subject Access Request (SAR). This right allows individuals to request and obtain details about the personal data an organization holds about them. For businesses, especially those operating internationally or in the UAE, understanding and complying with these obligations is crucial — not just for compliance but for maintaining trust and reputation.

If you’re a business seeking GDPR Certification in Dubai or working with GDPR Consultants in Dubai, here’s what you need to know about your obligations when handling a Subject Access Request.

Understanding the Right of Access

Under Article 15 of the GDPR, individuals have the right to obtain:

  • Confirmation that their personal data is being processed.

  • Access to the personal data.

  • Information about the purposes of the processing, the categories of data concerned, the recipients (or categories of recipients) to whom the data has been or will be disclosed, and the envisaged period for which the data will be stored.

  • Information on their rights, including the right to rectify or erase the data, restrict or object to processing, and lodge a complaint with a supervisory authority.

  • Details of the source of the data, if not collected directly from the individual.

  • The existence of any automated decision-making, including profiling.

This makes it clear: organizations must have robust systems in place to locate, compile, and provide this information when requested.

The Organization’s Obligations

When an individual submits a Subject Access Request, the organization must:

✅ Acknowledge the request
The organization must confirm receipt of the request without undue delay. Although formal acknowledgment is not strictly required, it’s considered good practice.

✅ Verify the individual’s identity
Before releasing any data, the organization must ensure that the requester is who they claim to be. This prevents unauthorized disclosure.

✅ Provide the information within one month
The GDPR requires organizations to respond without undue delay and at the latest within one month of receiving the request. This period can be extended by two additional months if the request is complex or if the organization receives multiple requests, but the individual must be informed of the extension within the first month.

✅ Provide the data free of charge (in most cases)
Generally, the information should be provided free of charge. However, if the request is manifestly unfounded or excessive, particularly if it’s repetitive, the organization can charge a reasonable fee or refuse to act on the request.

✅ Provide the information in a commonly used format
The data should be delivered in a concise, transparent, and easily accessible form. If the request is made electronically, the information should typically be provided in electronic form.

Why Organizations in Dubai Need Expert GDPR Support

For companies in Dubai, complying with SAR obligations is part of broader GDPR compliance efforts. With the rise of cross-border data flows and international partnerships, many UAE-based businesses are seeking GDPR Services in Dubai to ensure they meet these international standards.

Working with GDPR Consultants in Dubai can help businesses:

  • Set up efficient internal processes for handling SARs.

  • Ensure data mapping and record-keeping are accurate and up to date.

  • Train staff on GDPR obligations and individual rights.

  • Establish secure systems to verify identities and deliver data safely.

  • Avoid costly penalties and reputational damage by demonstrating a proactive approach to compliance.

Furthermore, obtaining GDPR Certification in Dubai can significantly boost a company's credibility in the global market, showing partners and customers that the organization takes data privacy seriously.

Final Thoughts

Handling a Subject Access Request is more than just ticking a compliance box — it's about respecting the individual's right to transparency and control over their data. Organizations that invest in robust GDPR processes and seek expert guidance from local consultants position themselves not only for compliance but also for long-term trust and success.

For businesses in the UAE, engaging with reliable GDPR Consultants in Dubai and obtain GDPR Certification in Dubai can pave the way for stronger customer relationships, smoother international operations, and a solid reputation as a responsible data handler.