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Posté 2025-05-19 09:01:27

What is Salesforce Agentforce-Specialist Exam?

This exam is designed for customer service agents, support specialists, and Salesforce professionals who are involved in handling customer interactions using Salesforce's platform, specifically the Service Cloud. It validates a candidate's ability to work efficiently within Salesforce to manage cases, resolve issues, and provide a high level of customer satisfaction.

Key Exam Details

Exam Name: Salesforce Agentforce-Specialist
Exam Format: Multiple-choice / multiple-select questions
Duration: 90 minutes
Number of Questions: ~60
Passing Score: ~65% (subject to change by Salesforce)
Delivery Method: Online proctored or in-person testing
Registration: Via Salesforce certification portal
Recommended Experience: 6–12 months of experience in a customer support role using Salesforce

Topics Typically Covered

Case Management & Resolution
Service Cloud Console Functionality
Automation (Workflows, Macros, and Assignment Rules)
Omni-Channel Routing
Knowledge Base Usage
Customer Satisfaction Metrics & Best Practices
Salesforce Platform Navigation and Configuration

Who Should Take This Exam?

Customer support agents using Salesforce
Service Cloud users and admins
Support center professionals aiming to advance their career in Salesforce
Salesforce consultants specialize in service and support

Benefits of Certification:

Validates your customer service and Salesforce skills
Enhances job opportunities in CRM and support roles
Proves your ability to deliver customer satisfaction using Salesforce tools
Helps organizations ensure they are following best practices for customer service

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Final Thoughts
The Salesforce Agentforce-Specialist certification can significantly advance your career in the Salesforce ecosystem. With CertsLeader's expertly compiled exam dumps, you gain the confidence, clarity, and preparation needed to succeed on your first attempt. Invest in your future today and take advantage of trusted resources that deliver results.

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