The LOT Polish Airlines Chicago Office serves as a dedicated contact point for travelers seeking assistance with flight reservations, ticket changes, baggage queries, loyalty programs, and special travel services. As Poland’s national carrier, LOT Polish Airlines connects passengers from Chicago O’Hare International Airport (ORD) to Warsaw and onward to Europe, Asia, and beyond, offering seamless travel with world-class service.

LOT Polish Airlines Chicago Office Address

LOT Polish Airlines – Chicago Office
O’Hare International Airport (ORD)
Terminal 5, 10000 W Balmoral Ave,
Chicago, IL 60666, USA

LOT Polish Airlines Chicago Contact Information

  • Customer Care (USA): +1 212 789 0970

  • Chicago Airport Office (ORD): +1 773 686 3662

  • Baggage Services (ORD): +1 773 686 2200

  • Official Website: www.lot.com

Working Hours of LOT Polish Airlines Chicago Office

  • Ticketing & Sales Office: Monday – Friday, 9:00 AM – 5:00 PM

  • Airport Check-in Counters (ORD): Open 3 hours before scheduled departure, close 1 hour prior

  • Customer Support Hotline: Available 24/7

Services Offered at LOT Polish Airlines Chicago Office

1. Ticket Booking & Reservations

  • Assistance with one-way, round-trip, and multi-city bookings.

  • Special fares for students, seniors, and corporate travelers.

  • Group booking support.

2. Flight Changes, Cancellations & Refunds

  • Rescheduling flights with minimal hassle.

  • Cancellations and refund requests in line with LOT policies.

  • Assistance during delays or flight disruptions.

3. Baggage Assistance

  • Information on carry-on and checked baggage allowances.

  • Support for excess baggage purchases.

  • Filing claims for lost, delayed, or damaged baggage.

4. Miles & More Loyalty Program

  • Enrollment in the program.

  • Assistance with redeeming miles for flights, upgrades, and hotel stays.

  • Guidance on elite status benefits.

5. Special Travel Services

  • Booking for unaccompanied minors.

  • Travel arrangements for elderly and passengers with disabilities.

  • Pet travel services and medical assistance requests.

6. LOT Cargo Services

  • Shipment booking through LOT Cargo.

  • Secure transport for perishable, valuable, or oversized goods.

  • Freight handling for business and personal logistics needs.

Popular LOT Polish Airlines Routes from Chicago

From Chicago O’Hare International Airport (ORD), LOT operates direct flights to:

  • Chicago → Warsaw (WAW) – Daily nonstop service.

Through Warsaw, passengers can connect to:

  • Paris, London, Frankfurt, Rome, Madrid (Europe)

  • Tel Aviv, Dubai, Cairo (Middle East)

  • Beijing, Seoul, Tokyo, Delhi (Asia)

Why Contact the LOT Polish Airlines Chicago Office?

Travelers may need to contact the office for:

  • Ticket purchases and upgrades.

  • Flight rescheduling, cancellations, or refunds.

  • Baggage allowance and claim processing.

  • Miles & More loyalty program assistance.

  • Cargo booking and logistics.

  • Special travel requirements and accessibility services.

Travel Tips for LOT Polish Airlines Passengers from Chicago

  • Arrive at ORD at least 3 hours before international flights.

  • Use the LOT mobile app for mobile check-in and flight updates.

  • Join Miles & More to maximize travel rewards.

  • Double-check visa requirements and travel advisories before departure.

Conclusion

The LOT Polish Airlines Chicago Office is a trusted hub for travelers, ensuring smooth journeys with assistance in reservations, baggage handling, loyalty benefits, and cargo services. Whether flying to Poland, Europe, Asia, or the Middle East, the Chicago office ensures passengers receive reliable and professional support every step of the way.