Turn your passion for service into a profession. Central College’s hospitality and tourism program blends guest-experience training with hotel operations, events, and travel management so you graduate job-ready—with real practice, industry tools, and career support.

Why Choose Central College

  • Hands-on learning: Front-office simulations, event-planning labs, itinerary design, and role-plays.

  • Industry instructors: Learn current standards and what employers expect on day one.

  • Career services: Resume polish, mock interviews, and employer meet-and-greets.

  • Flexible schedules: Day/evening options—ask admissions for current intakes.

  • Portfolio & practicum: Build artifacts and complete supervised placement to prove your skills.

What You’ll Learn (Curriculum Highlights)

  • Guest Experience & Service Excellence: Professional etiquette, communication, problem resolution, and upselling.

  • Hotel Operations: Reservations, front desk, housekeeping coordination, and property management system (PMS) concepts.

  • Food & Beverage Fundamentals: Service standards, menu basics, event catering coordination, and safety awareness.

  • Events & Conferences (MICE): Timelines, vendor coordination, run-of-show, and post-event evaluation.

  • Travel & Tourism Operations: Itinerary building, tours/excursions, destination research, and partner relations.

  • Sales & Marketing: Packages, promotions, digital listings, reviews management, and brand storytelling.

  • Revenue & Analytics: Occupancy, ADR, RevPAR basics, forecasting, and simple dashboards for decisions.

  • Sustainability & Destination Management: Responsible tourism, local partnerships, and community impact.

  • Safety & Compliance: Guest safety awareness, incident response, documentation, and privacy basics.

  • Professional Skills: Time management, teamwork across departments, and leadership mindset.

Labs, Certifications & Practicum

  • Training labs: Front-desk check-in/out, guest recovery scenarios, event layouts, and mock site inspections.

  • Industry awareness: Food-handling and responsible-service concepts (provider requirements vary by region).

  • Practicum placement: Supervised experience in a hotel, event venue, travel/tourism office, or attraction (site availability varies by term).

Career Paths & Roles

  • Front Desk Agent / Guest Services

  • Reservations or Concierge Associate

  • Events / Conference Coordinator

  • Travel & Tourism Coordinator / Tour Operations Assistant

  • Food & Beverage / Banquet Service Lead

  • Hotel Operations Assistant / Sales & Marketing Assistant
    Work in hotels, resorts, event venues, attractions, tour operators, travel agencies, cruise lines, and visitor centres.

Who This Program Is For

  • Career starters entering hospitality and tourism roles

  • Upskillers in retail/service looking to grow into hotels, events, or travel

  • Career switchers seeking guest-facing, dynamic work environments

  • Entrepreneurs building small hospitality or tour businesses

Admissions & Requirements

No prior industry experience required—bring a service mindset and reliability. Practicum partners may request items such as a clear background check, uniform/footwear, or safety onboarding. Admissions will share timelines, tuition, and funding options.

Learning Format & Support

  • Delivery: Instructor-led classes, simulations, and labs

  • Assessment: Practical projects, role-plays, quizzes, and practicum evaluations

  • Support: Tutoring, office hours, resume reviews, interview prep, and employer connections

FAQs

Is the hospitality and tourism program beginner-friendly?
Yes—foundations first, then applied labs, followed by practicum.

Will I get hands-on practice?
Absolutely. Expect simulations, event plans, itineraries, and customer-service scenarios.

Is there a practicum?
Yes—placements are arranged with partner sites (availability varies by term and location).

Do you cover hotel software and revenue basics?
You’ll learn PMS concepts and key metrics (occupancy, ADR, RevPAR) with practical exercises.

Can I work while studying?
Many students do. Ask admissions about evening or paced options.

Other Programs & Services at Central College

Alongside our core hospitality and tourism program, explore:

Ready to welcome the world? Apply to Central College’s hospitality and tourism program today or request an info session to see if it’s the right fit.