Is Long Code SMS Suitable for Customer Support in Online Retail?

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2025-07-19 10:29:01 -

In the booming online retail sector across India, customer support is a critical differentiator. Customers expect quick, convenient, and personalized assistance, whether they have queries about an order, a product, or a return. While email and chat support are prevalent, not all customers have constant internet access or prefer using app-based solutions. This is where Long Code SMS emerges as a...

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