Overcoming the ‘last mile problem’ in knowledge...

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2025-07-25 10:24:59 -

Overcoming the ‘last mile problem’ in knowledge management: A guide for IT teams

The "last mile problem" is a familiar term in many sectors, referring to the difficulties encountered in the final steps of delivering services or products to end users. Though traditionally linked to telecommunications and transport, its scope now includes Knowledge Management. Recently, tools like ChatGPT have sparked widespread interest, prompting businesses to assess this technology's...

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