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The Advantages & Disadvantages of Using Chatbots for Customer Support Introduction: A well-implemented chatbot can really change how brands connect with their customers. Thanks to their speedy response times and round-the-clock availability, chatbots have become essential for businesses. On the flip side, like any technology, they come with their own set of advantages and drawbacks. For those in Bangalore aiming to leverage chatbots in real marketing campaigns, the digital marketing courses in Bangalore at Digital Academy 360 offer hands-on guidance on both their applications and challenges. Table of Contents Why Chatbots Are Essential in 2025 The Myth: Chatbots Can Replace Human Agents Advantages of Using Chatbots Disadvantages of Using Chatbots Training to Use Chatbots Effectively Tools That Enhance Chatbot Performance Final Thoughts Why Chatbots Are Essential in 2025 In 2025, chatbots will be deeply ingrained in customer support systems. As per a study from Zendesk,  70% of customer experience (CX) executives feel that chatbot technology is developing in such a way that they are becoming efficient innovators of personalized customer journeys. This is a clear indication of the increasing dependence on AI. The Myth: Chatbots Can Replace Human Agents While chatbots can handle simple questions, they lack the emotional intelligence and critical thinking that human agents bring to the table. Research from Sobot shows that while AI can boost efficiency and speed, it simply doesn’t have the capacity for empathy. The collaboration of chatbots with the presence of human supervisors is the best way to guarantee the highest service quality and customer loyalty. At DA360’s AI programs with affordable digital marketing course fees in Bangalore, students learn how to design chatbot workflows that match human support, without substitution and with affordability. 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Marygiri AI becomes India’s first private school AI ecosystem Marygiri English Medium School in Kannur has created history by becoming the first school in India to implement a complete privately built artificial intelligence ecosystem, developed in collaboration with Lyrabyte Technologies. The new platform, Marygiri AI, marks a turning point for Indian education with its advanced learning automation, intelligent study systems, personalised academic workflows and seamless integration of modern AI capabilities. Unlike typical school tools restricted to attendance or ERP utilities, Marygiri AI acts as a full academic co-pilot for students and teachers. It functions as a complete learning universe powered by multimodal AI designed and developed by Lyrabyte Technologies for NCERT, JEE, NEET, Civil Service, foundation STEM subjects and higher secondary learning pathways. Marygiri AI brings a set of features never seen before in Indian K12 education. Students can now access all the AI capabilities with ease. Marygiri AI takes the teaching learning process to a whole new level. It's designed specifically for the curriculum Marygiri follows. Students gain instant access to topic explanations, formula assistance, past-year question patterns, concept maps and advanced exam-oriented solutions. The collaboration with Lyrabyte Technologies represents the rise of a young Kerala startup pushing boundaries in educational innovation. Led by Darvin Sibi along with his founding collaborators Alen and Shon, Lyrabyte Technologies has introduced an AI marketplace vision for India where institutions can own private AI systems rather than depend on global products like Google Classroom or ChatGPT. Marygiri AI stands as their flagship deployment demonstrating how Indian schools can now build independent AI infrastructure tailored to their internal academic culture, teaching style, and student progression needs. It also ensures data privacy and allows the institution to add custom modules such as academic support, talent analysis and personalised student progression dashboards. With Kerala becoming a rising hub for edtech and innovation, Marygiri’s decision aligns perfectly with the state’s ambition to push AI literacy across school levels. The new system will help students learn faster, revise smarter and develop deep conceptual understanding without relying on external tutorial centres. Teachers gain productivity improvements by automating repetitive academic tasks such as question paper creation, lesson planning and assignment generation. Marygiri AI positions the school among the most technologically progressive institutions in India. It also sets a precedent for other schools seeking to upgrade from traditional learning to AI-augmented smart education. With Lyrabyte Technologies designing continuous upgrades including STEM simulations, lab automation guides and virtual mentor tools, the system will only expand in capabilities. Kerala now hosts the country’s first truly private AI-powered school platform, signalling the next era of education where institutions run on intelligent, adaptive and personalised digital ecosystems. Marygiri AI is not just a tool but the starting blueprint for the future of Indian academics.

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