The trend of Abuse of Genuine fraud is noticeable despite advancements in mobile wallet payments. How do your AI-driven scoring systems combat this complex fraud type in the industry?
Our teams identify Abuse of Genuine fraud by using enhanced behavioural profiling across extended periods and utilising sector-specific data in full to enable us to create a detailed and accurate profile for both...
Raj, please share key insights into your role as the Founder and CEO of Techwave and your journey contributing to its rapid growth.
As the Founder and CEO of Techwave, my journey has been one of relentless pursuit of excellence and innovation. Steering Techwave from its inception to becoming a global leader in digital transformation services has been both challenging and rewarding. My role has...
In the ever-evolving world of business, Artificial Intelligence (AI) is no longer just a buzzword—it’s a transformative tool that’s changing how companies operate, market, and grow. As businesses adapt to the digital landscape, integrating AI into operations has become essential for staying competitive. If you're aiming to skyrocket your business in 2025, now is the time to...
The global market for customer experience platforms was estimated to be worth USD 9.02 billion in 2024 and is expected to grow to USD 12.42 billion by the end of 2032, according to a report released by Zion Market Research. Over the course of the projection period, the market is anticipated to expand at a CAGR of 3.62%. The study examines the factors that will propel growth, impede it,...
The rise of Generative AI (GenAI) has enormous potential for the banking and finance industries. By utilizing GenAI, banks and credit unions speed applications from submission to approval, save time and effort, and deliver a desirable customer experience.
A recent report from the Society for Human Resource Management (SHRM) and The Burning Glass Institute details how GenAI will have an...
The global Customer Experience Platforms Market is expected to reach USD 12.42 Biliion by the end of 2032, with a valuation of USD 9.02 Biliion in 2023, according to a report released by Zion Market Research. Over the course of the projected period, the market is anticipated to expand at a CAGR of 3.62%. The study examines the factors driving and limiting the global Customer Experience...
The retail industry is undergoing a transformative revolution, and at the heart of this change is blockchain technology. Blockchain, the decentralized and distributed ledger system, is breaking new ground in reshaping the dynamics of the retail supply chain. This article explores the profound impact of blockchain technology on the retail supply chain, delving into the possible ways it enhances...
Today, enterprises find themselves on the cusp of a transformative era, poised to unlock unprecedented business value by harnessing the full potential of AI. According to McKinsey, 44% of companies implementing AI report reduced operational costs, with many also experiencing revenue growth. However, successful AI adoption and modernization involve more than just deploying the latest...
Paige, kindly let our readers know how Seismic perceives the role of AI in evolving customer experiences and go-to-market (GTM) processes based on recent data.
At Seismic, we believe enablement is a mission-critical function that turns strategy into reality, and generative AI is creating an industry-defining moment for GTM and enablement teams. It is changing everything about the sales...
Have you encountered a bad situation that was made worse by something that is meant to help? Here’s a recent example of mine – I had to take my son to an emergency room while vacationing in Asia but the most frustrating part was dealing with insurance when we got home. The agent who initially processed my claim put me (and my money) in limbo – no external or internal follow-up...
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