Spirit Airlines - Los Angeles, CA 2816 reviews and 409 photos of SPIRIT AIRLINES "nice little budget airline, with decent service. however, if you run into a snag on your trip,there is absolutely NO customer service!!! you will reach the philippines or india when you phone. these workers who handle the calls are very pleasant, but i feel they don't really have any emotional attachment to to the situations that come up while flying spirit air. i'm sure spirit is proud. last year i flew american to chicago. my flight left late, i arrived late. i still had 5 hours to make it to florida to catch a spirit flight. i did not make it due to extreme weather. the airport was a mess. i ended up having to spend the night in florida, and catch a flight the following morning. the supervisor at spirit charged me and my travelling companion $200. + per ticket to put us on the next flight, which was wide open(because we flew american the first leg, and did not purchase insurance). come on.......!!! the young lady i reached in the philippines took notes, apologized, said she understood, and kept assuring me that she could not help me, then asked me what my concern was, OVER and OVER again!! another flight went like this....i had to cancel a flight because mom was sick. spirit was nice enough to credit me for another flight. i had purchased insurance this time. i'll spare you all of that, though. so i decided to use the credit. oh no, i can only use it in the next six months because of when i purchased the ticket. anywhere i would want to use that credit seems to be hurricane season, and no i won't, thank you. i finally figure something out and proceed to book my flight. now, i've reached india. the gentleman is very nice. he then proceeds to tell me he's sorry, and as he's told me before, i will have to pay an additional 42.00 in taxes on my voucher. i tell him that it is a credit, not a voucher, and that i already paid my taxes when i bought my original ticket. he's sorry again, and as he's told me before...yadayadayada....i explained to him that a credit is something that's a done deal. again, that beautiful apology. so...i paid the extra, received no customer service, wondered why i spent so much time on the phone with a parrot, apologized for being annoyed, and told him that would be my last flight with spirit air. i'm just saying, "let the flyer beware" ----"
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